Question 1

Is account verification mandatory on the platform?

Accepted Answer

Yes, account verification is mandatory for all users who wish to make significant withdrawals, access higher deposit limits, or claim certain bonuses and promotions. While you may be able to make initial deposits and place small bets immediately after registration, completing KYC verification unlocks the full suite of features available to Indian players. It also protects your account from being accessed or exploited fraudulently by third parties. Completing verification early in your registration journey is always strongly recommended.

Question 2

Can I bet or deposit funds without completing verification first?

Accepted Answer

In most cases, you can make initial deposits and place bets before completing full KYC verification. However, withdrawals are typically restricted or blocked until your identity has been confirmed through the verification process. To avoid any inconvenience or delays when you want to cash out your winnings — especially after a successful betting session — it is best practice to complete your verification as soon as possible after creating your account rather than waiting until you are ready to withdraw.

Question 3

What is the fastest way to get verified as an Indian user?

Accepted Answer

The fastest route for Indian users is to submit both your Aadhaar card and PAN card together. These two documents satisfy both identity and address verification requirements simultaneously and are the most familiar combination for the compliance review team, which typically results in faster processing. Ensure your images are clear, well-lit, and that all document details are fully visible. Submitting on a weekday morning during standard business hours generally yields the quickest turnaround time.

Question 4

What happens if my verification submission is rejected?

Accepted Answer

If your verification is rejected, you will receive a notification explaining the specific reason for the decision. Common causes of rejection include blurry or low-quality images, mismatched personal details between your profile and documents, incomplete uploads, or expired identification. You can correct the identified issue and resubmit your documents without penalty. There is generally no limit on the number of verification attempts, so as long as you address the stated reason for rejection, you should be able to complete the process successfully on your next submission.

Question 5

Is my personal data safe when I upload documents for verification?

Accepted Answer

Yes. All data is protected using SSL encryption during transmission, and uploaded documents are stored on secured, encrypted servers accessible only to authorised compliance personnel. Strict data privacy principles are followed, and personal information is never shared with third parties for marketing or commercial purposes. For your own personal security, always upload documents through the official website or app, use a secure private internet connection, and ensure your device has up-to-date security software installed before beginning the submission process.

Question 6

Do I need to verify my account again if I update my personal details?

Accepted Answer

If you change significant account details such as your registered name or residential address, you may be required to submit updated documents confirming the new information. This is a standard compliance procedure to ensure that account records remain accurate and consistent at all times. Minor changes such as updating your phone number or email address typically do not trigger a full re-verification requirement. If you are unsure whether a specific change requires new documentation, contact the customer support team for clarification before making the update to your account.

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